Check your account page for details on when to customize your next box.
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FREQUENTLY ASKED QUESTIONS
Q: What exactly is this customization service?
By popular demand, we’re offering the ability for select customers to choose their preferred items from our selections—greens, root veggies, fruit, etc.—that make up the Misfits Market boxes.
Q: How do I participate?
Start by checking your account page. That’s where you’ll find all the details regarding when your three-day customization window begins.
You’ll have until 8 p.m. ET the day before your next billing date to choose what produce you’d like for your box. If you don’t make any selections, we’ll pack your box with a balanced assortment.
Q: Do I have to customize?
The ability to customize is completely optional. If you don’t opt-in, you’ll get your usual box of surprise goodies—no need to lift a finger!
Q: How do you determine which fruits and veggies are available for customization?
We follow our growers' lead and rescue items based on their availability about a week in advance of shipping them to you. Some ugly produce companies buy a specific set of items per week, regardless of whether they would have gone to waste. That practice is at odds with our mission, so you'll find that our mix is always in flux, with a wide variety of core items available for each box. Some items are available only in limited quantities, so be sure to make your picks early each week when the customization window opens.
Q: Is customization available to everyone?
Hopefully soon! We’re rolling out customization for more customers every week.
Q: Am I guaranteed to get the items I've selected?
Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high quality standards. When this happens, we'll try to substitute it with a comparable item. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste.
Q: What’s the deadline for making my customization choices?
You’ll need to make all picks by 8 p.m. ET the day before your next billing date. Don’t know when that is? Check your account page for more details!
Q: Is there a charge for this service?
There’s no extra charge or fee for our customization service at this time.