To customize your next box, come back between Thursday 4PM and Saturday at 8PM ET before your upcoming order.
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FREQUENTLY ASKED QUESTIONS
Q: What exactly is this customization service?
By popular demand, we’re offering the ability for select customers to choose their preferred items from our selections—greens, root veggies, fruit, etc.—that make up the Misfits Market boxes.
Q: How do I participate?
Every Thursday before your next box charge, you'll be notified that it's time to choose your items for your box. The window will be open from Thursday at 4 p.m. ET to Saturday at 8 p.m. ET. During this window, simply visit your account page and click on the banner to make your selections.
You must make all customization requests by Saturday at 8 p.m. ET before your box is charged on Sunday in order for your choices to take effect. If you don't make any changes, you'll get your regular "mystery" box as usual.
Please note that you must have an active box subscription in order to participate. You will not be able to customize your box or add extras unless you have an upcoming order next week.
Q: Do I have to customize?
The ability to customize is completely optional. If you don’t opt-in, you’ll get your usual box of surprise goodies—no need to lift a finger!
Q: How do you determine which fruits and veggies are available for customization?
We follow our growers' lead and rescue items based on their availability about a week in advance of shipping them to you. Some ugly produce companies buy a specific set of items per week, regardless of whether they would have gone to waste. That practice is at odds with our mission, so you'll find that our mix is always in flux, with a wide variety of core items available for each box. Some items are available only in limited quantities, so be sure to make your picks early each week when the customization window opens.
Q: Is customization available to everyone?
Hopefully soon! We’re rolling out customization for more customers every week.
Q: Am I guaranteed to get the items I've selected?
Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high quality standards. When this happens, we'll try to substitute it with a comparable item. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste.
Q: What’s the deadline for making my customization choices?
You’ll need to make all picks by Saturday at 8 p.m. ET the week before your shipment to select items for the upcoming week.
Q: Can I get my customized box on my preferred delivery day?
Customization is currently available for a certain subset of days each week. If your preferred delivery day isn’t one of them, you’ll be prompted you to change your delivery day to be eligible for customization.
Q: Is there a charge for this service?
There’s no extra charge or fee for our customization service at this time.
Q: Will I get charged for my box on the same day as usual?
As usual, your order will be charged on the Sunday of your delivery week.